Sometimes retail sales people miss the mark when it comes to customer relationships. Speaking from my own personal shopping experiences, many salespeople put on a happy face and pretend to like you for the sake of getting the sale. I'm sure that most are genuinely good people at heart, or that the sell means commission to put food on the table, but what about when it comes to finding a consumer's needs?
One of the most aggravating buying experiences is "the forced up-sale." I don't have a problem with a salesperson showing me differences in quality from one grade to the next. What if I can't afford the best on the market? What if the median grade is sufficient for the nursery that is getting painted again in a year or two?
The other issue on my mind is the salesperson that cares more about his phone than what I need. This can range from the very busy and popular salesperson that politely keeps asking to be excused during a major presentation every 30 seconds, to the 18 year old fighting with his or her significant other about a jealousy issue via text. Uggggh!
I'm so happy that we at Robbins aren't pressured to sell certain items. Here we are able to find the best product for the customer that he/she can afford. Being genuine with every customer regardless of race, age or gender makes it easy for anyone to shop comfortably. We want our customers to come back for other needs without dreading The Saaalesssmannn. :)
Have you had a terrible sales experience recently? Comment below if you have.